Refund policy

SSCO. Returns Policy

We want you to be happy with your online purchase. If you change your mind for any

reason, we’ll gladly accept a return of any full priced item (sale items & gift

cards) subject to the following conditions:

  • The item or items must be returned within 30 days of purchase together with

original proof of purchase. We suggest all items are tried on as soon as possible

to ensure you are able to return items within the 30 day timeframe.

  • Items must be returned in original condition, unworn, unaltered and unwashed

with protective bag or case.

  • Sale, discounted, and special order items are deemed FINAL SALE, in which

case they are not eligible for refund, exchange, or store credit (unless faulty, see

below).

  • Sale items are non refundable and no exchange items.
  • Faulty Sale items - please contact us for a refund.
  • Swimwear – Please try on items wearing undergarments. If you wish to return

an item, the tags and protective hygiene strip must remain in place and the item

will not be accepted if either of these have been removed or altered, or if the item

shows signs of wear.

  • How do I return an item?

Please email us at slipperysailorco@outlook.com and we can direct you with an

address.

On the receipt of the returned items, we will do a quick review and once cleared, you will

receive a refund for the purchase price (excluding original shipping cost) directly to the

original method of payment used for purchase.

We do our best to process refunds as soon as they are received but please allow up to 5

to 10 business days for returns to be processed. You will receive email notification of

the status of your refund once finalised.

Sorry, we do not refund initial shipping charges for items returned, other than for faulty

items. Slippery Sailor Co. is not liable for the loss of garments being returned. We

recommend using a traceable delivery method and taking note of your tracking number.

Do I have to pay for shipping the return?

Subject to our obligations under the Australian Consumer Law or similar legislation, for

any return you will be responsible for shipping and handling charges to return any

unwanted items. If the package does not reach us safely we will not be able to complete

the refund. We recommend sending via a traceable method for peace of mind and to

retain proof of postage until you have received confirmation that your return has been

processed.

What if my item is faulty?

We’re sorry if an item you have received is not in perfect condition. Please follow the

returns process above. We will meet our obligations under the Australian Consumer Law

or similar legislation which may include replacing the item if the stock is available or

giving you a refund upon receiving your faulty item back. Our customers are very

important to us and we want them to be happy with their purchases from us.

What If I Receive an Incorrect Item?

If you have received an item, you did not order or are missing an item you ordered,

please email us at slipperysailorco@outlook.com so we can get your order sorted as

soon as possible.

Thank you from The SSCO. Crew

slipperysailorco@outlook.com